Retreats & Hideaways - Luxury Self Catering the Lake District

Terms & Conditions



1 – The contract is referring to booking any of the properties managed by Retreats & Hideaways

The contract for a short-term holiday rental will be between Retreats & Hideaways (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions, the law of England and Wales will govern the Contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions and must be complied with. The party leader must be at least 18 years of age at the time of the booking and the booking form must list names, addresses and ages of your party.


2 – Duration and Times of Lettings

You should not arrive before 4pm on the commencement date and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tennant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.


3 – Booking Procedure

Whilst we are prepared to consider requests for reservations of the properties, the confirmation of a reservation shall not render us liable in the event that the property is unavailable for occupation (during the period reserved) and no contract will arise between us and you otherwise than in accordance with the following provisions of these terms and conditions until the deposit has been received. The deposit will be requested via Lodgify and the payment terms will be broken down, subsequent payments will be auto requested in line with the payment schedule.


5 – Acceptance of an Application

The contract between us and you for the letting of the property shall arise upon us you receiving a confirmation e-mail confirming that the deposit payment has been received, and confirmation from you of all guests using the property during your booking.


6 – Payment

The full amount of the payment for the fee for the letting shall be paid on the “due date” or due dates if the booking has an agreement to pay in instalments.

VAT is not payable in the rental charge of the property


7 – Failure to pay

Non-payment of the sum payable by the due date may be treated as a cancellation of your booking and we will be entitled to re-let the property without reference to the client. The terms as to payment in clause 8 thereafter apply.


8 – Cancellation

ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL HOLIDAY CANCELLATION INSURANCE. Any request to cancel a booking must be made to writing to us. You shall remain liable for all the payments due in respect of the reservation whether they have been paid at the time of the cancellation. We will use our reasonable endeavours to re-let the property in respect of the cancellation period. If we are successful, you will be refunded the difference between moneys you have paid less the sums receivable from the re-letting after deduction of all costs and expenses incurred by us which shall include an administration fee of £25 in respect of each day that the property was reserved by you.


10 – Changes to bookings

We will consider any request to change dates after confirmation has been issued. We reserve the right to charge an administration fee of £25 in the event a change of booking is made.


11 – Occupancy and Use of Property

 Under no circumstances may more than the maximum number of persons stated in the listing occupy the property.

We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities of your booked property, unless prior written consent has been obtained by us.

To exceed the maximum number of persons in the properties,  overloads the facilities available which are not designed or capable of supporting additional usage and can lead to extensive and expensive damage. As such any overoccupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due.


12 – Care of the Property

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. We request noise to be kept to a minimum between the hours of 10pm and 7am. Smoking is not allowed in any of the properties or in any communal areas.


13 – Damages and Damage Deposit

Bookings of our properties require a damage deposit of up to £500.00. This amount will be auto cillecte from your payment card provided and will be auto-refunded 5 days after chek-out, providing the property is left clean and tidy, that there have been no breakages, extra cleaning required, or any extra people found to be staying at the property. In the event that you or anyone staying at the property during your reservation period causes damage or incurs a need for professional cleaning services or leaves the property without settling invoices for additional services or supplies received during your reservation period you will be notified of the details of any extra costs incurred within 14 working days after the end of the reservation period and this amount shall be deducted from the Damage Deposit or payment will be required by you.


14 – Liability

This condition sets out our entire financial liability to you in respect of any breach of this agreement; any use made by you or any third party residing or making use of the property during your period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of us for death or personal injury resulting from negligence or liability incurred by you as a result of fraud or fraudulent misrepresentation by us. We shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential, or pure economic loss, costs, damages, charges or expenses in respect of the reservation.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of your reservation under the conditions of this agreement. Any vehicle of yours or any third-party making use of the property during the period of your reservation is left at the property entirely at the risk of the owner of the vehicle.


15 – Force Majeure

In these terms and conditions “Force Majeure” means any circumstances beyond our reasonable control including, without limitation, an Act of God, Fire, Flood, War or Acts of Terrorism. If by reason of Force Majeure the property is not available at the commencement of the time booked by you or the property is unsuitable for letting at that time, we shall not be deemed to be in breach of contract but shall refund in full to you all fees, charges and any deposit paid in advance by you. We will not be liable for any other claim for loss or damage by you.


16 – General

These terms and the contract between you and us shall be subject to and interpreted in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to hear any claim arising from such contract. (c) Words herein denoting the masculine gender shall, where the context so admits be taken to include the feminine and neuter genders and vice versa. (d) Words herein denoting the singular shall, where the context so admits be taken to include the plural and vice versa.




  1. To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.
  2. Your holiday or that of any third party residing or making use of the property during the period of your reservation in breach of this clause may be terminated immediately and without Compensation or any further obligation. Any damage to facilities arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to you.
  3. If your property has a real fire, when the wood burner is lit, use the fire guard. Make sure the fire is extinguished before going to bed or leaving the property. Never leave the fire unattended. The use of candles inside or outside any of our properties is strictly prohibited. Turn off all electrical appliances before going to bed and close all doors.


17 – Security and Privacy

Retreats & Hideaways will ensure that:

  1. Personal data is only used for the legitimate interests of the property and does not unduly prejudice the rights and freedoms of the individual in question.
  2. Personal data will be processed fairly and lawfully in accordance with the Data Protection Act.
  3. They will not process “sensitive” personal data without prior consent from the member.
  4. Access will be granted to computerised personal data in the form of a computerised “printout”, and to manual personal data at its discretion.
  5. Information processed is accurate, relevant, current, up to date and not excessive.
  6. Personal data will be kept only for so long as is necessary for the specified purposes.


20 – Disclaimer

On booking with Retreats & Hideaways, you agree to adhere to the above Terms and Conditions as laid out in article 1 – 17 of this contract.

The agreement is governed by English law.


Summer Offer - save up to 20%

Treat yourself to a last-minute escape in the stunning Lake District this Summer and SAVE up to 20%. We have beautiful properties available for every occasion.

(Booking essential, subject to availability.  Offer available till 05/09/24.  Minimum 3 night booking.  Cannot be used in conjunction with any other offer.  Discount automatically applied)

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